Refund Policy
Thank you for shopping with Truelty! We strive to provide you with an exceptional shopping experience. If, however, you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to ensure you understand your rights and obligations.
Refund Eligibility:
- We facilitate purchases through Amazon affiliate links. Therefore, all refunds are subject to the refund policy of Amazon.com.
- To be eligible for a refund, the item(s) must be returned in their original condition, unused, and in the same packaging as received.
- Refunds are typically issued for the purchase price of the item(s) only. Shipping charges may not be refundable, depending on Amazon’s policy.
Refund Process:
- If you wish to initiate a refund, please contact Amazon directly through their customer service channels.
- You may need to provide your order details and reason for the refund request to Amazon.
- Once Amazon processes your refund, it will be issued to the original payment method used for the purchase.
Non-Refundable Items:
- Some items may not be eligible for refunds, such as digital downloads, gift cards, or personalized/customized products. Please refer to Amazon’s specific policies regarding these items.
Refund Timeframe:
- Refund processing times may vary depending on Amazon’s policies and procedures.
- Typically, refunds are processed within a few business days after the return is received by Amazon.
Communication:
- We recommend keeping track of your refund status through Amazon’s website or by contacting their customer service directly.
- If you encounter any issues or need assistance with your refund, feel free to reach out to us, and we will do our best to assist you.
Policy Updates:
- This refund policy is subject to change without prior notice. Please review this policy periodically for any updates or modifications.
Contact Us:
- If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us.
